Talk to an engineer, not a ticket queue
Call or text (615) 396-7139, or use the short form below. A human engineer replies within one business hour, Mon–Fri 8am–6pm Central.
Start here
Tell us what's going on
Four fields. That's the whole form. If you'd rather skip typing, call or text (615) 396-7139 — we pick up Mon–Fri, 8am–6pm Central, and texts get answered same as calls.
No sales sequence
What happens after you write
- A human engineer reads it. Not a triage bot, not a rep working a script. The person reading your message is the person who would do the work.
- You hear back within one business hour (Mon–Fri, 8am–6pm Central). Usually faster.
- If a call would help, we book 20 minutes. If it wouldn't — say you just need a straight answer to one question — we answer by email and leave you alone.
- You get a one-page written findings note: data-loss risks, grade-history mapping, SCORM status, and a fixed quote. Yours to keep whether or not you hire us.
That's the whole pipeline. No drip campaign, no “just circling back” emails three weeks later.
The free review
What we actually look at in 20 minutes
The risk review is not a demo. We ask about your current platform, user count, and go-live date, then walk the three places migrations go wrong: grade history (the mdl_grade_grades_history table in Moodle™ is the one most vendors quietly drop), SCORM attempt data, and third-party plugin dependencies. You'd be surprised how often the answer to one of those changes the whole plan.
Coming at this from a SCORM angle instead? Same offer, different checklist — we'll tell you whether your package is stalling on cmi.core.lesson_status, a mastery-score mismatch, or something on the LMS side. Details on how we diagnose and repair SCORM tracking.
Wondering about cost before you write? Every price we charge is published: migrations from $1,200, SCORM repair $350 flat, managed hosting from $79/mo. There's nothing to negotiate on the call because nothing is hidden.
Prefer the phone? Call or text (615) 396-7139. If we're mid-migration and miss you, we call back within one business hour.
Quick answers
Before you ask
Is the 20-minute review really free?
Yes, including the written findings note. No card, no obligation, and we don't follow up unless you ask us to. It costs us 20 minutes and it's the fastest way to show you how we think. Some reviews end with us saying “your site is small enough to move yourself — here's how.” That's a fine outcome.
Do you work outside Tennessee?
Constantly. We're based in Nashville but most of our work is remote, anywhere in the US. Migrations, SCORM repair, and hosting all happen over email and screen-share — the only thing tied to Tennessee is our time zone. We keep Central hours, Mon–Fri 8am–6pm.
Is there a minimum project size?
SCORM repair starts at $350 for a single package, and migrations start at $1,200 for sites up to about 200 users. If your project is genuinely smaller than that — one course, a handful of users — we'll say so in the review and point you to the do-it-yourself route instead of padding a quote.
Can I just send a one-line question?
Please do. Pick “Something else” in the form, or text (615) 396-7139. Short questions get short answers within the same one-business-hour window.
Write to us — reply within 1 business hour
Mailing address (documents and paperwork only — we work remotely): Sternfast, a Vbounds LLC company, 6339 Charlotte Pike #969, Nashville, TN 37209.